Refund policy

At Glossed Nail Lounge, we aim to provide you with high quality products and excellent customer service. if for any reason you are not completely satisfies with your purchase, please read the details below about our return and refund policy.

Returns:

We are happy to accept returns for items purchased from our online store under the following conditions.

Eligibility: Returns are only accepted within 14 days of receipt of the product. The Item must be in its original condition, unworn, unwashed and with all tags still attached.
Return Process: To initiate a return, please contact our customer service team at summerephgrave@icloud.com. Include your order number and reason for return. Our team will guide you through the return process.

Refunds:

once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within in 7-10 business days. Please note,

Original Shipping Fees: Shipping fees are non-refundable unless the item is faulty or incorrect.
Partial refund: In certain cases, partial refunds may be granted in the items shows signs of use or damage that was not disclosed at the time of purchase.

Faulty Or Incorrect Items

If you receive a faulty or incorrect item, please contact us immediately at summerephgrave@icloud.com. we will cover the cost of return shipping and provide a full refund or exchange as per your preference.

Shipping & Delivery

Orders are processed within 1-5 business days.
We offer standard Australia Wide shipping.
If you experience delays or issues with your delivery, please contact summerephgrave@icloud.com

For any question or further assistance with your return, refund or exchange, please don't hesitate to contact us at summerephgrave@icloud.com or call us at 0434049168.

We value your business and appreciate your understanding of our return and refund policy.