Shipping policy

Shipping policy:

At Glossed Nail Lounge, we are committed to delivering your orders promptly and efficiently. Please read our shipping policy below to understand our shipping process and delivery options. 

Order Processing: All orders are processed within 1-5 business days.

Once your order is processed, you will receive an email with tracking information (if applicable) to monitor progress of your shipment.

We aim to ship all orders as quickly as possible, but please allow extra time during peak seasons or promotional events. 

Shipping Rates & Delivery Times:

Shipping Delays:

While we make every effort to ensure timely delivery, we are not responsible for delays caused by third-party carriers or circumstances beyond our control such as natural disasters, public holidays etc. If you experience any significant delays, please reach out to our customer service teams or assistance. 

Standard shipping (within Australia)

• Delivery with Aus Post typically takes 2-7 business days depending on the destination.

Shipping Cost:

• Standard Flat Rate of 14.95, for all locations around Australia. 

 Incorrect shipping information:

Please ensure that your shipping address is correct at the time of placing your order. We are not responsible for delays or undelivered packages due to incorrect or incomplete address information provided by the customer. if you realise there's an error in your shipping information, please contact us immediately to update the details before your order is shipped. 

Shipping Issues:

If your package is lost or damages during transit please contact us through summerephgrave@icloud.com. We will work with the carrier to investigate the issue and ensure a resolution.

Local Pickup service:

For customers located on the Gold Coast area, we offer a package collection, if you would like to pick up your order please contact us for further details.